RETURN, REFUND & CANCELLATION POLICY
Last Updated: April 29, 2026
1. OVERVIEW
At Moe’s Mobile Detailing, all appointments reserve dedicated time, labor, and travel resources.
By booking a service, you agree to the terms outlined in this policy.
2. CANCELLATION POLICY
✅ Cancellations (24+ Hours Notice)
- Must be made at least 24 hours in advance
- Deposits may be transferred to a future booking at our discretion
⚠️ Late Cancellations (Less Than 24 Hours Notice)
- Deposits are non-refundable
- A cancellation fee may apply
- Future bookings may require full prepayment
⏱ Same-Day or After-Time Cancellations
If a cancellation occurs:
- On the same day
- After the scheduled appointment time
- While we are en route or on-site
It will be treated as a no-show.
3. NO-SHOW POLICY
A no-show includes:
- Customer not present at scheduled time
- Vehicle not accessible
- Failure to provide required access
- Cancellation after appointment time
In such cases:
- Deposit is forfeited in full
- A service call / travel fee will be charged
- Future bookings may require full upfront payment
- We reserve the right to refuse future service
4. TRAVEL & SERVICE CALL FEE
If we are:
- En route to your location
- Arrive on-site
- Unable to complete service due to customer-related issues
We reserve the right to charge a non-refundable travel/service fee, including but not limited to:
- Fuel costs
- Time and labor
- Lost booking opportunity
👉 This applies to cancellations, no-shows, or lack of access.
5. ON-SITE CANCELLATION / REFUSAL
If service cannot proceed due to:
- Unsafe working conditions
- Lack of space or access
- Customer refusal after arrival
- Vehicle condition exceeding service scope
We reserve the right to:
- Cancel the service
- Retain deposit
- Charge a service call fee
6. PREPAYMENT POLICY (HIGH-RISK BOOKINGS)
We reserve the right to require full upfront payment for customers who:
- Have a history of late cancellations or no-shows
- Book high-value services
- Are located at extended travel distances
- Present elevated scheduling or operational risk
Failure to comply may result in booking denial.
7. SERVICE REFUND POLICY
❌ After Service Completion
- All services are final and non-refundable
- By accepting the vehicle at completion, the customer confirms satisfaction
👉 Any concerns must be raised before we leave the location
8. SATISFACTION POLICY
If you are not satisfied:
- You must notify us during or immediately after service
- We will make reasonable efforts to address concerns on-site
We do not offer refunds for:
- Results limited by vehicle condition
- Pre-existing defects
- Misunderstood expectations not discussed beforehand
9. SERVICE LIMITATIONS
We do not guarantee:
- Complete stain or odor removal
- Removal of all scratches or defects
- Permanent results without proper maintenance
10. ADDITIONAL CHARGES
Pricing may increase based on:
- Heavy dirt or neglect
- Pet hair
- Stains or excessive contamination
- Additional time required
11. PRODUCT RETURNS (IF APPLICABLE)
- Returns must be requested within 14 days
- Items must be unused and in original packaging
- Customer pays return shipping
No returns on:
- Used items
- Opened products
- Final sale items
12. WEATHER & RESCHEDULING
Services may be rescheduled due to:
- Weather conditions
- Safety concerns
- Operational limitations
13. CHARGEBACK & DISPUTES
By booking, you agree:
- Not to initiate chargebacks without contacting us first
- To allow us to resolve issues directly
We reserve the right to dispute chargebacks using:
- Photos and documentation
- Service records
- Signed agreements
14. REFUSAL OF SERVICE
We reserve the right to refuse or cancel service if:
- Conditions are unsafe
- Vehicle condition exceeds scope
- Customer behavior is inappropriate
15. CONTACT INFORMATION
Moe’s Mobile Detailing
Email: info@moesmobiledetail.com
Phone: 771-224-6020
By booking a service, you acknowledge that our time is reserved exclusively for you, and you agree to all terms outlined in this policy.
