1. OVERVIEW
Moe’s Mobile Detailing operates as a fully mobile service. We travel to your location to perform all detailing services.
By booking an appointment, you agree to the conditions outlined in this Mobile Service Policy.
2. SERVICE LOCATION REQUIREMENTS
Customers must provide a safe and suitable location for service.
The service area must:
- Allow enough space to work around the vehicle
- Be legally accessible (no restricted or unsafe areas)
- Be free of heavy traffic or hazards
- Have stable ground (no steep slopes or unsafe surfaces)
We reserve the right to refuse service if conditions are unsafe or unsuitable.
3. WATER & ELECTRICITY
Moe’s Mobile Detailing is fully equipped and typically provides its own water and power.
However, in certain situations where access or conditions require it, customers may be asked to provide:
- Access to water
- Access to electricity
Failure to provide required access (when communicated in advance) may result in rescheduling or cancellation.
4. VEHICLE ACCESS
- The vehicle must be present and accessible at the scheduled time
- Keys may be required for certain services
- Locked or inaccessible vehicles may result in a no-show
5. WEATHER CONDITIONS
Mobile services are dependent on weather conditions.
We may reschedule services due to:
- Rain or storms
- Extreme heat or cold
- Unsafe working conditions
We will communicate any changes as soon as possible.
6. APPOINTMENT READINESS
Before your appointment, customers must:
- Remove all personal belongings from the vehicle
- Ensure clear access to the vehicle
- Inform us of any special conditions or concerns
7. SERVICE TIME
- Service times are estimates and may vary
- Heavily soiled vehicles may require additional time
- We do not rush services to meet unrealistic expectations
8. ON-SITE LIMITATIONS
We reserve the right to refuse or stop service if:
- The environment becomes unsafe
- Required access is not available
- Vehicle condition exceeds agreed service scope
- Customer behavior is inappropriate
In such cases:
- Deposits may be retained
- A service call or travel fee may apply
9. TRAVEL & SERVICE FEES
- Travel fees may apply outside standard service areas
- Service call fees may apply if we arrive and cannot perform the service due to customer-related issues
10. LIABILITY LIMITATIONS
We are not responsible for:
- Damage caused by unsafe working conditions
- Issues resulting from lack of access or improper setup
- Pre-existing vehicle damage
11. RESCHEDULING
We reserve the right to reschedule services due to:
- Weather conditions
- Equipment issues
- Operational conflicts
12. ACCEPTANCE OF TERMS
By booking a mobile service, you acknowledge and agree to:
- All requirements outlined in this policy
- Our Terms of Service and Refund Policy
📞 CONTACT
Moe’s Mobile Detailing
Nashville, TN
Phone: 771-224-6020
Email: info@moesmobiledetail.com
Website: https://moesmobiledetail.com
We bring everything needed — all we require is a safe space to do it right.
